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Roads Australia Event Details

Sydney Roads Asset Performance Contracts - Industry Liaison Session 2 (Sydney)

23/09/2019 09:00 to 23/09/2019 13:00

Venue: Portside Room, The Portside Centre, Symantec House

The current maintenance stewardship contracts are coming to an end in 2021. Commencing the next phase of transport improvement, RMS are reviewing existing arrangements to determine the best approach for the future, to manage and maintain assets and best outcomes for our customers. The new contracts will be working with a holistic network based approach to improve connectivity, integrated services and better use of capacity.

This session will be an extension of the previous roundtable and liaison session held with industry and key stakeholders.

In the next session we will be discussing:

•  progress on developing the new maintenance contracts

• Greater Sydney Concept of Operations and setting the performance standard for the road

• client and contractor behaviours required to drive success under the different approaches

Working together for customers and communities, this collaborative approach will drive a better customer focused outcome.

Please join us to participate in the next stage of review.


Date: Monday 23 September 2019

Time: 9.00am - 1.00pm

Venue: Portside Room, The Portside Centre, Symantec House, Level 5, 207 Kent St Sydney






Elizabeth Mildwater, Deputy Secretary - Greater Sydney Division, Transport for NSW

Elizabeth's division has the responsibility to integrate transport modes to deliver customer-centred services and infrastructure for the Sydney metropolitan area. Prior to this role, she held the position of Deputy Secretary of Customer Technology and Services and initially started in Transport for NSW as the Deputy Secretary of People and Corporate Services.

Before joining TfNSW, Elizabeth was Director of Australian Programs for Save the Children Australia. There she led a diverse workforce of over 500 people across Australia. She also spent five years at Transurban, as the Victorian Group General Manager with responsibility for the operations of CityLink in Melbourne.

Elizabeth has more than 25 years’ management experience across customer services, legal, company secretarial, compliance, risk, management, human resources and general operations. She holds a degree in Law and Economics, a Masters of Contemporary Asian Analysis and has completed the Advanced Management Programme at Harvard Business School in the USA. She is also a member of the Australian Institute of Company Directors.

Elizabeth is passionate about harnessing employee engagement and new technologies to achieve new levels of customer service.


John Hardwick, Executive Director, Sydney, NSW Roads and Maritime Services

John commenced as Executive Director Sydney in April 2017. John is accountable for the end-to-end management of the Sydney road network. This includes investment prioritisation, planning, asset management, operations, maintenance and performance.

John is a graduate of the Australian Institute of Company Directors and serves as a board member for numerous global and Australian asset management organisations and co-authored the book Living Asset Management. In 2018 John was awarded the MESA medal by the Asset Management Council. The MESA Medal is awarded to an individual who has personally contributed at the highest level to the advancement of the science and/or practice of asset management.

In 2017/18 John successfully implemented a new structure for Sydney Division to align to the OneRMS operating model which commenced in April 2017. The new structure enables better outcomes for Sydney customers, increases Divisional productivity and reduces duplication.

Prior to joining Roads and Maritime, John was Head of Asset Management for Ausgrid, where he delivered ongoing savings of over $30 million per annum and the successful lease of the network business. Previously John held a number of senior management positions including Head of Network Strategy at Networks NSW, where he led key transformations and cost savings for three electricity distribution businesses (Ausgrid, Endeavour and Essential Energy). He did this by developing and implementing consistent frameworks and strategies for asset management and safety.


Matthew Sweeting, Director Project Implementation, NSW Roads and Maritime Services

Matt is a Chartered Engineer with a Master’s in Business Administration.  He recently took a position with RMS as the Director Project Implementation with responsibility to develop, procure and mobilise new maintenance contracts for the Sydney urban road network. Prior to joining Roads and Maritime Services Matt was the General Manager for DM Roads, a road and ITS maintenance business operating in NSW, Queensland and WA.  Matt led on all matters including zero harm, operations and securing new work.

Matt spent 18 years working for a major UK client, Highways England, in various positions including Regional Director and National Maintenance Divisional Director.  In these roles he developed, implemented and administered a number of different road and ITS maintenance contracts and chaired the national supply chain community forums.

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