Date and time

Friday, 29 October 2021
1pm to 2pm


via Zoom
Sydney, NSW 2000
This event has already taken place.

We are pleased to be joined by Pete Allaway, Acting Deputy Secretary, Transport for NSW, via webinar to update industry on the enhancement of infrastructure and customer experience, as well as how investments made are providing better outcomes for future generations.

Date: Friday 29 October

Time:     1pm - 2pm (AEDT)

ZOOM:  The Zoom link will be sent to you when you have booked on this event.  An email will be sent with the link on Wednesday 27 October.



This event is complimentary to RA members

RA Non members - $150 (inc GST)

Contacts: Rachael Rooney (Event queries) or Daniel Mellow (Booking queries)




Pete Allaway, Acting Deputy Secretary, Regional and Outer Metropolitan, Transport for NSW 

Previously the Chief Customer Officer, Pete Allaway has served as A/Deputy Secretary for the Regional and Outer Metropolitan Division of Transport for NSW, since September 2021. In this role, he is responsible for the successful delivery of integrated multi-modal transport services across regional NSW; leading a division that comprises more than 4,400 employees across 180 locations state-wide. Pete brings a wealth of knowledge in customer service delivery to this role; with more than then 20 years’ experience in public transport, having worked in various senior management roles within Sydney Trains and Transport for London.

He previously served as Chief Executive of NSW TrainLink since May 2019, after taking on the roles of Executive Director Customer Service in 2016 and Chief Operating Officer in 2017. 

Pete believes in developing strong partnerships across government, industry and with local stakeholders as the best way to provide great outcomes for our customers and the communities in which they live, work and visit. He is known for his commitment to leading change, continuous improvement and creating great customer experiences.


Bookings are to be confirmed and paid in full 48 hours prior to the event.  Bookings received 48 hours prior to the event cannot be guaranteed unless a confirmation has been received by the Events Director. Cancellations should be notified in writing by email.  Cancellations received prior to one week before the event will receive a full refund less 25%.   No refund will be applicable for cancellations received after one week prior to the event although substitute delegates are welcomed.    

Please note:  Anyone registering for and/or attending an RA event does so on the condition and understanding that his or her name, company/organisation and title will be provided to other attendees. Registration and/or attendance also implies consent to be photographed at the event, and for those photographs to be used in various media for the purposes of promotion and publicity. Attendees’ names, organisations and/or titles may also be included in accompanying captions. 

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