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Roads Australia
  • Policy
    • Policy Streams
      • Sustainability
      • Customer Experience
      • Capacity
      • Safety
      • Transport Reform
    • Our Impact
      • Submissions
      • RA Policy Insights
  • Events
    • Get Involved
      • Upcoming events
      • Past events
    • Contribute
      • Partnership
  • Programs
    • Our Future
      • Future Leaders Committee
    • Fellowship Program
      • RA Fellowship Program
      • 2023 RA Fellows
      • Research projects
      • Resources
    • Emerging Leaders
      • Emerging Leaders Program
      • Emerging Leaders ‘PPP’ Award
      • 2023 PPP application form
  • News
    • News
      • Media releases
      • The Hub podcast
      • RA Insider
      • Reports and publications
  • Membership
    • Join Roads Australia
      • Become a member
  • About us
    • Organisation
      • Our story
      • Strategic plan
      • Diversity
      • Annual Reviews
      • President’s reports
    • Team
      • Our staff
      • Our board
      • Our members
    • Awards
      • John Shaw Medal
      • Ray Fisher Award for Technical Excellence

Home / Policy / Priorities / Customer Experience

Putting people at the centre of an integrated transport system

Our Focus

The Customer Experience Stream recognises that enhancing people’s interactions with the integrated transport network is central to strategic decision making in transport and infrastructure.

Presentations and reports

Investigating the Social Licence for Buses in Australia

September 2022

Presentation – David Bolt, Kapsch, RA Transport Summit – June 2021

June 2021

PRESENTATION – Matt Faber, Associate Director – Transport, Australian Infrastructure Plan, Infrastructure Australia, Active Transport Webinar – 15 September 2020

September 2020

RA Policy Insights – MaaS opportunities and threats posed by COVID-19 Webinar May 2020

September 2020

PRESENTATION – Will Fooks, National Transport Planning Lead, GTA Consultants, Active Transport Webinar – 15 September 2020

September 2020

PRESENTATION – Professor Serge Hoogendoorn, Professor, Delft University of Technology and Professor of Smart Urban Mobility, Monash Institute of Transport Studies and Dr Sascha Hoogendoorn – Lanser, Director Automated Mobility Valorisation Centre, Delft University of Technology, RA Active Transport Webinar – 15 September 2020

September 2020

RA Policy Insights – Re-engaging Public Transport Customers Webinar July 2020

July 2020

Chair

Sergio Cinerari

Head of Road Services, Downer

Deputy Chair

Chris Jackson

General Manager, Customer Experience & Operations (Chief Customer Officer) - Transurban

Roads Australia is the peak body for roads within an integrated transport system.

Contact us
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  • Policy
    • Policy Streams
      • Sustainability
      • Customer Experience
      • Capacity
      • Safety
      • Transport Reform
    • Our Impact
      • Submissions
      • RA Policy Insights
  • Events
    • Get Involved
      • Upcoming events
      • Past events
    • Contribute
      • Partnership
  • Programs
    • Our Future
      • Future Leaders Committee
    • Fellowship Program
      • RA Fellowship Program
      • 2023 RA Fellows
      • Research projects
      • Resources
    • Emerging Leaders
      • Emerging Leaders Program
      • Emerging Leaders ‘PPP’ Award
      • 2023 PPP application form
  • News
    • News
      • Media releases
      • The Hub podcast
      • RA Insider
      • Reports and publications
  • Membership
    • Join Roads Australia
      • Become a member
  • About us
    • Organisation
      • Our story
      • Strategic plan
      • Diversity
      • Annual Reviews
      • President’s reports
    • Team
      • Our staff
      • Our board
      • Our members
    • Awards
      • John Shaw Medal
      • Ray Fisher Award for Technical Excellence

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