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Roads Australia Event Details

RA Policy Webinar - MaaS: opportunities and threats posed by COVID-19

28/05/2020 10:00 to 28/05/2020 11:00

Venue: via Zoom

For this webinar we are joined by experts from the research, government and consulting sectors to look at the role roads play within the Mobility as a Service (MaaS) ecosystem.

Viewed through the lens of current covid-19 crisis, we will discuss opportunities and threats presented by situation.

The discussion will be kicked off by Prof. David Hensher, Founding Director- Institute of Transport and Logistics Studies (ITLS), who will discuss his recently released paper “What might Covid-19 mean for Mobility as a Service (MaaS)?”.

We will explore several ways forward, with one being business as usual, and another being a significant change in the mobility framework as shared modes are less attractive and working from home becomes more accepted.

We will also be joined by Neil Scales OBE, Director-General, Queensland Department of Transport and Main Roads and Jacqui Banks, Melbourne Cities Director, Arcadis to give their perspectives on the threats and opportunities as we start to return to a new ‘normal’.

Our moderator is Aneetha De Silva, Board Member and Journey Reliability Policy Stream Chair, Roads Australia and Managing Director, Government - Australia & New Zealand, Aurecon.

We'll also be keen to hear the views of our webinar participants, so an interactive Q&A will follow the panel discussion.


CLICK HERE to view Professor David Henshers' Presentation

CLICK HERE to view Neil Scales Presentation

CLICK HERE  to view MaaS Policy Insights


Date:     Thursday 28 May

Time:     10am-11am AEST

ZOOM:  The Zoom link will be sent to you when you have registered your interest


RA Members can participate for FREE

RA Non members - $99 (inc GST)  please email for interest.


 Neil Scales OBE, Director General, Queensland Department of Transport and Main Roads

As Director-General, Neil leads the Department of Transport and Main Roads (TMR), with an operating budget of $5.886 billion, capital budget of $3.185 billion and managed assets worth $70.690 billion. Neil joined the Queensland Public Service in March 2012 as Chief Executive Officer (CEO) of TransLink where he was responsible for the public transport network across Queensland. He was appointed Director-General of TMR in March 2013. 

In September 2014, Neil became Commissioner for the National Transport Commission (NTC) and joined the Roads Australia Board in November 2014. Neil is Chair of Austroads and Deputy Chair of the Australian Road Research Board. He is also a board member of the Queensland Transport and Logistics Council, Tourism and Transport Forum, Roads Australia, the Australian Centre for Rail Innovation and Police-Citizens Youth Clubs (PCYC) Queensland. 

In September 2014, Neil became Government Champion for the Woorabinda Indigenous community. From 2015–2017, Neil was the Queensland Public Sector’s CEO Champion against domestic and family violence. In 2017, Neil won the Australia’s CEO Challenge Race, a fundraising initiative that raises money and awareness for domestic and family violence prevention. Neil became Acting CEO for Queensland Rail in October 2016, returning to the Director-General role at TMR in April 2017. In 2019, Neil successfully completed the Vincent Fairfax ethical leadership course.

Prof David Hensher, PhD, FASSA

David Hensher is Founding Director of the Institute of Transport and Logistics Studies at The University of Sydney; a Fellow of the Australian Academy of Social Sciences; recipient of numerous awards including the 2009 International Association of Travel Behaviour Research (IATBR) Lifetime Achievement Award; the 2006 Engineers Australia Transport Medal; the Smart 2013 Premier Award for Excellence in Supply Chain Management; the 2014 Institute of Transportation Engineers (Australia and New Zealand) Transport Profession Award; and the 2019 John Shaw Medal which honours an industry champion who has made a lasting contribution to Australia's roads. He has published over 660 papers in leading international transport and economics journals as well as 18 books. He has over 55,000 citations of his contributions in Google scholar. He has just published a book on MaaS:  Hensher, D.A., Mulley, C., Ho, C., Nelson, J., Smith, G. and Wong, Y. (2020) Understanding Mobility as a Service (MaaS) - Past, Present and Future. Elsevier, May.

Jacqui Banks, Melbourne City Executive, Arcadis

Jacqui is passionate about creating innovative, vibrant and sustainable cities and places for people. She has over 20 years’ experience leading and working on planning, design and development projects in both state and local government and the private sector. With an Architecture and Urban Design background, Jacqui has worked on large city shaping projects such as Fishermans Bend Urban Renewal Area and other complex infrastructure projects.

Jacqui is part of Arcadis’ Global Cities Program, which includes 22 Global City Executives who share and collaborate on global best practice and expertise between cities. Jacqui is an engaging leader who is focussed on improving quality of life in cities through a focus on mobility, regeneration and resiliency.

Aneetha De Silva, Board Member and Journey Reliability Policy Stream Chair, Roads Australia and Managing Director, Government - Australia & New Zealand, Aurecon

Aneetha is an infrastructure professional with over 22 years’ leadership experience in the private and public sectors, and is experienced in developing, procuring, delivering and managing large-scale infrastructure assets and services. She has led commercial, legal, project finance, planning, environmental and sustainability, governance, risk, community and stakeholder relations functions. A respected authority with specialist expertise in public sector procurement and privately financed public infrastructure, Aneetha has advised national governments and shaped the public agenda in Australia and the Asia Pacific. Aneetha is a director of Aurecon’s Global Board and also a Board Member of Roads Australia. Aneetha holds a Bachelor and Masters of Law from the University of Melbourne, attended the Infrastructure Executive Education program at Harvard University’s Kennedy School of Government, and is a graduate of the Australian Institute of Company Directors.